Question 1

Will I be charged for an adjustment or repair to my device?

Accepted Answer

Adjustment coverage is based on the original device coverage. 
Example – If your insurance denied the original device, they will deny any follow up adjustments
We provide warranty adjustments and repairs up to 90 days following the delivery of your custom device. If your device was provided over 90 days ago, then your insurance may be billed for parts and labor.

We provide warranty adjustments and repairs up to 30 days following the delivery or your prefabricated device. If your device was provided over 30 days ago, then your insurance may be billed for parts and labor.

Question 2

What is the turnaround time to fabricate a device?

Accepted Answer

The time frame from when you are casted for your device and when you are seen for delivery can vary due to a variety of variables. We may be working on getting physician notes, insurance authorization, or waiting for parts to arrive from a vendor/manufacturer before we can fabricate and deliver your device.

Question 3

Why do you need visit notes from my physician?

Accepted Answer

Medicare and many other insurance companies require the physician to have detailed notes on the medical necessity for your device. This process can take time especially if we need to request the physician go into greater detail on why your device is needed to meet the standards set by Medicare.

This is something administrative staff will initiate the process of obtaining, but in some cases, we may need assistance from the patient to get the proper documentation sent over to us to finalize your care.

Question 4

Do you take Walk Ins?

Accepted Answer

Yes, however there will be a wait time due to current staffing, prior appointments, hospital calls being serviced, and other patient care being rendered.

We cannot guarantee you will be seen immediately upon arrival.

Question 5

What should I do if my device is causing pain or skin issues?

Accepted Answer

Discontinue use of the device and give our office a call to let us know of the issues so we can get you scheduled for a repair appointment as soon as possible to avoid any further skin breakdown or continued pain.

Question 6

What is Cornerstone’s masking policy?

Accepted Answer

Currently, masks are not required by patients or staff members. It is based on personal preferences if you choose to wear a mask during your appointment, and you can request your practitioner to also wear one if that would make you feel more comfortable and at ease during your appointment.

For staff members, if we are feeling unwell or have recently been traveling, we will wear a mask for a week upon returning to the office to avoid the spread of any germs or sickness.

Question 7

Can family members or children come to my appointment?

Accepted Answer

Yes, of course. Our patient evaluation rooms are a little smaller, so we do ask that you limit guests to 1-2 people for your appointment to avoid overcrowding.

Question 8

When should I talk to my Healthcare Provider?

Accepted Answer

You should talk to your healthcare provider when you have questions or concerns about your medical condition, treatment plan, or medication. Your healthcare provider can provide you with medical advice and guidance, order tests, and prescribe medications.

Question 9

When should I talk to the administrative staff?

Accepted Answer

You should talk to the administrative staff when you have questions or concerns about scheduling appointments, insurance coverage, billing, and other administrative matters related to your healthcare.

Question 10

What if I have both medical and administrative questions?

Accepted Answer

If you have both medical and administrative questions, it's best to start by talking to the administrative staff. They can help answer your administrative questions and direct you to the appropriate healthcare provider for medical questions.

Question 11

What if I need to cancel or reschedule my appointment?

Accepted Answer

You should contact the administrative staff to cancel or reschedule your appointment. They can help you find a new appointment time that works for you.

Question 12

Can I talk to my healthcare provider about a non-medical issue?

Accepted Answer

Your healthcare provider is there to address your medical needs. If you have a non-medical issue, such as a complaint about administrative staff, it's best to talk to the administrative staff or the office manager.

Question 13

How can I communicate with my healthcare provider outside of appointments?

Accepted Answer

You may be able to communicate with your healthcare provider through a patient portal, email, or phone. However, it's important to check with your healthcare provider's office to see what communication methods are available.

Question 14

What if I have an urgent medical issue?

Accepted Answer

If you have an urgent medical issue, such as severe pain or an injury, you should call your healthcare provider's office or go to the emergency room. In an emergency, call 911.

Question 15

What payment types are accepted to pay my bill?

Accepted Answer

We accept cash, check, and all card holders, excluding Amex.

Question 16

Physical Therapy Resources

Accepted Answer

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Cornerstone's Frequently Asked Questions

Cornerstone's
Frequently Asked Questions