Adjustment coverage is based on the original device coverage.

Example – If your insurance denied the original device, they will deny any follow up adjustments

We provide warranty adjustments and repairs up to 90 days following the delivery of your custom device. If your device was provided over 90 days ago, then your insurance may be billed for parts and labor.  

We provide warranty adjustments and repairs up to 30 days following the delivery or your prefabricated device. If your device was provided over 30 days ago, then your insurance may be billed for parts and labor.

The time frame from when you are casted for your device and when you are seen for delivery can vary due to a variety of variables. We may be working on getting physician notes, insurance authorization, or waiting for parts to arrive from a vendor/manufacturer before we can fabricate and deliver your device.

Medicare and many other insurance companies require the physician to have detailed notes on the medical necessity for your device. This process can take time especially if we need to request the physician go into greater detail on why your device is needed to meet the standards set by Medicare. 

This is something administrative staff will initiate the process of obtaining, but in some cases, we may need assistance from the patient to get the proper documentation sent over to us to finalize your care.

Yes, however there will be a wait time due to current staffing, prior appointments, hospital calls being serviced, and other patient care being rendered.

We cannot guarantee you will be seen immediately upon arrival.

Discontinue use of the device and give our office a call to let us know of the issues so we can get you scheduled for a repair appointment as soon as possible to avoid any further skin breakdown or continued pain.

Currently, masks are not required by patients or staff members. It is based on personal preferences if you choose to wear a mask during your appointment, and you can request your practitioner to also wear one if that would make you feel more comfortable and at ease during your appointment.

For staff members, if we are feeling unwell or have recently been traveling, we will wear a mask for a week upon returning to the office to avoid the spread of any germs or sickness.

Yes, of course. Our patient evaluation rooms are a little smaller, so we do ask that you limit guests to 1-2 people for your appointment to avoid overcrowding.

You should talk to your healthcare provider when you have questions or concerns about your medical condition, treatment plan, or medication. Your healthcare provider can provide you with medical advice and guidance, order tests, and prescribe medications.

You should talk to the administrative staff when you have questions or concerns about scheduling appointments, insurance coverage, billing, and other administrative matters related to your healthcare.

If you have both medical and administrative questions, it's best to start by talking to the administrative staff. They can help answer your administrative questions and direct you to the appropriate healthcare provider for medical questions.

You should contact the administrative staff to cancel or reschedule your appointment. They can help you find a new appointment time that works for you.

Your healthcare provider is there to address your medical needs. If you have a non-medical issue, such as a complaint about administrative staff, it's best to talk to the administrative staff or the office manager.

You may be able to communicate with your healthcare provider through a patient portal, email, or phone. However, it's important to check with your healthcare provider's office to see what communication methods are available.

If you have an urgent medical issue, such as severe pain or an injury, you should call your healthcare provider's office or go to the emergency room. In an emergency, call 911.

We accept cash, check, and all card holders, excluding Amex.